General questions, payments and reports.
Contacts
Get in touch with Awoof Cars Auction
Have a question about a vehicle check, payment or report? Reach out however suits you best — we work around the clock and reply quickly. Pick a channel below and write to us.
- 24/7 support
- Reply within 30 min
- EN, FR, HA
Contacts
How to reach us
Choose a convenient channel — we are online every day, no days off.
Working hours
Online support every day.
Around the clock, 24/7
Write to us
Email is the channel that works today: write from the address you want the answer to arrive at, and we reply to it.
What to put in the message
- The vehicle VIN — all 17 characters, exactly as they are written on the car.
- The email you used for the check, if the question is about a report.
- What you expected to see and what you saw instead — with the link to the report, if you have it.
Which address to use
- Reports, checks and technical issues — [email protected]
- Payments, refunds and documents for companies — [email protected]
Company details
The service operates officially. Details for contracts and payment documents.
Email for documents [email protected]
Find us on social media
News, vehicle-check tips and answers to your questions.
Social accounts for Awoof Cars Auction are being set up — we will publish the links here once they are live.
Frequently asked questions
How quickly do you reply?
During working hours we reply within 30 minutes, at night — within an hour.
What should I include if my question is about a report?
Add the vehicle VIN and the email used for the check — that way we will find your report faster.
Can I get a refund for a report?
Yes, if the report was not generated or the data turned out to be incorrect. Write to [email protected] — we will review your request.
Do you work on weekends?
Yes, online support and report generation run around the clock, with no days off or public holidays.
Ready to check a vehicle?
Do not wait for a reply — start the check right now. Enter a VIN and get the vehicle history.